I live outside US I ordered the item to be shipped to freight forwarder address and re-send it to me. I ordered the yellow gold Y charm and got white one instead. I contactated Amazon 3 times mentioning this situation.
1. The first one I explained the situation but gave them the wrong order number (my mistake). The cust. service agent asked me to contact the seller without reading through my explanatory notes.
In the mean time I submitted feedback about the misleading image on yellow gold but reality was they were sending white gold instead.
2. I contacted them the second time with the right order number this time. The agent asked me to send it back for a replacement. He didn't read throught my notes neither, since I explained I live outside the US.
3. The third contact: I explained to them again (for the third time)that I would have to pay shipping charges back to the US and that was unfair since I already paid charges from US to my country for the wrong item. They said the item is advertised as white gold (of course! I submitted the feedback and they changed it right away!)and they were sorry but the only way was to send it back for replacement.
I have purchased jewelry in the past from sellers and once I had an issue and they took care of it and I appreciated. I didn't have to do anything but report the issue. The other times everything was perfect. This is the second time I buy jewelry directly from Amazon, but I probably won't do it again since they are making me pay shipping and tax charges for something I didn't order if I want the right item. And if I send it back, I will have to pay again shipping and taxes from the US to my country. Very Unfair!
I feel lack of customer service from the company that strives to be the most customer centric one.Get more detail about 14k Gold Diamond Initial "Y" Charm (1/10 cttw).
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